FAQ

Help / QYZLENORA™

Frequently asked questions.

Who operates QYZLENORA™?
QYZLENORA™ is owned and operated by Hangzhou Dingyuzhou Trading Co., Ltd. The company owner is Xiao Tiaoshi.
How can I contact QYZLENORA™?
You can contact our customer support team at service@qyzlena.com or by phone at +86 13688975508. Our customer service hours are 10:00 AM – 7:00 PM.
How long does order processing take?
Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Processing time does not include delivery time after dispatch.
How long does delivery take?
After dispatch, the estimated delivery time is 7–12 business days. Delivery times are estimates and may occasionally be affected by carrier operations, customs procedures, weather, public holidays or other transportation circumstances.
How much does shipping cost?
Shipping costs are calculated and displayed during checkout based on the destination and available shipping method. You can review any applicable shipping charge before completing your order.
Where is my order shipped from?
Orders may be fulfilled from our own or partner facilities depending on inventory availability, the product ordered and the delivery destination. The fulfillment location may therefore vary between orders.
How can I track my order?
Once your order has shipped and tracking becomes available, shipping or tracking information will be provided using the contact information associated with your order.
What if my package is delayed or appears lost?
If tracking has not updated for an extended period, the shipment has been significantly delayed or the package appears to be lost, contact service@qyzlena.com with your order number and available tracking information. Our support team will review the available shipment information and provide the appropriate next steps.
How long do I have to request a return?
Eligible products may be returned within 30 calendar days after delivery. Please contact service@qyzlena.com before sending any item back.
Where should I send my return?
Please do not send returns to our business registration address. After your return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and return instructions.
Who pays for return shipping?
For preference-based returns, including change-of-mind or personal preference returns, the customer is responsible for the return shipping cost. If an item is confirmed as damaged, defective, incorrect or materially different because of our product or fulfillment error, we will provide an appropriate solution at no additional cost to the customer.
How long does a refund take?
Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected. Your bank, card issuer or payment provider may require additional time to post the funds after the refund has been issued.
Can I change or cancel my order?
If you need to request a change or cancellation, contact service@qyzlena.com as soon as possible. Whether the request can be completed depends on the fulfillment status of the order. Changes or cancellations cannot be guaranteed once fulfillment or shipment has progressed.
Which payment methods are available?
The payment methods currently available for your order are displayed during checkout.
QYZLENORA™

QYZLENORA™ is owned and operated by Hangzhou Dingyuzhou Trading Co., Ltd.

Owner: Xiao Tiaoshi

Business Address
Room 4403, 3rd Floor, Zone A,
No. 230 West Tianmushan Road,
Xianlin Sub-district, Yuhang District,
Hangzhou City, Zhejiang Province, China

Customer Support Email: service@qyzlena.com
Customer Service Phone: +86 13688975508
Customer Service Hours: 10:00 AM – 7:00 PM