This Return & Refund Policy explains the process for requesting a return and receiving an approved refund for purchases made through qyzlena.com.

1. Return Window

Eligible products may be returned within 30 calendar days after delivery.

Return requests must be submitted within this period by contacting service@qyzlena.com.

2. Return Eligibility

To qualify for a standard preference-based return, the item must generally be unused, unworn where applicable, and in its original condition with its original packaging where applicable.

We may request photographs or other relevant information to help verify the condition of an item before authorizing a return.

3. How to Request a Return

Before sending any item back, please contact: service@qyzlena.com.

Please provide:

• Your order number
• The item you wish to return
• The reason for the return
• Photographs or videos where relevant

Our customer support team will review your request and provide return instructions if the return is approved.

4. Return Address

Please do not send returns to our business registration address.

Once your return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions.

Items sent without authorization or to an incorrect address may delay the return process.

5. Preference-Based Returns

For returns requested because of a change of mind, personal preference, size selection, accidental purchase or another reason not caused by a product or fulfillment problem, the customer is responsible for the return shipping cost.

Original shipping charges, where applicable, are not treated as return shipping costs.

6. Damaged, Defective or Incorrect Items

If an item arrives damaged, defective, incorrect or materially different from the product ordered, please contact us promptly with your order number, a description of the issue and clear photographs or other supporting information where relevant.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund or return solution at no additional cost to the customer where the problem resulted from our product or fulfillment error.

7. Refunds

Once a returned item has been received and inspected, we will notify you regarding the outcome of the return.

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

After we issue the refund, your bank, card issuer or payment provider may require additional time to post the funds to your account. This additional processing period is controlled by the payment provider.

8. Order Changes and Cancellations

If you need to request a change or cancellation, contact service@qyzlena.com as soon as possible.

Whether a change or cancellation can be completed depends on the fulfillment status of the order. Requests cannot be guaranteed once fulfillment or shipment has progressed.

9. Consumer Rights

Nothing in this policy is intended to exclude or restrict consumer rights that cannot lawfully be excluded under applicable law.