This Shipping Policy explains how orders placed through blutuia.com are processed, shipped and delivered.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time refers to the time required to prepare an order before dispatch and does not include transit time after the order has been shipped.

Processing may occasionally be affected by weekends, public holidays, unusually high order volume or circumstances outside our reasonable control.

2. Estimated Delivery Time

After dispatch, the estimated delivery time is 7–12 business days.

Delivery times are estimates rather than guaranteed delivery dates. Actual transit times may occasionally be affected by carrier operations, customs procedures, local delivery conditions, weather, public holidays or other circumstances outside our reasonable control.

3. Shipping Availability

Available shipping destinations and delivery methods are determined during checkout based on the delivery address and carrier availability.

4. Shipping Fees

Shipping costs are calculated and displayed during checkout based on the destination and available shipping method.

You will be able to review any applicable shipping charge before completing your purchase.

5. Fulfillment and Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability, the product ordered and the delivery destination.

The fulfillment location may therefore vary between orders. Our business registration address should not be assumed to be the shipping origin or return warehouse for every order.

6. Tracking

Once your order has shipped and tracking becomes available, shipping or tracking information will be provided using the contact information associated with your order.

Please allow time for the carrier's tracking system to register the first update after dispatch.

7. Incorrect or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you notice an address error after placing your order, please contact service@blutuia.com as soon as possible. We will attempt to assist where possible, but address changes cannot be guaranteed once fulfillment or shipment has progressed.

8. Delayed or Potentially Lost Packages

If tracking has not updated for an extended period, your package has been significantly delayed, or you believe the shipment may be lost, please contact service@blutuia.com and provide your order number and available tracking information.

Our customer support team will review the available shipment information and provide the appropriate next steps based on the circumstances.

9. International Orders

International shipments may be subject to customs processing, import requirements, duties or taxes depending on the destination and applicable local requirements.