These Terms and Conditions govern purchases made through qyzlena.com. By placing an order through our website, you agree to the terms described below.

1. Business Identity

QYZLENORA™ is owned and operated by Hangzhou Dingyuzhou Trading Co., Ltd. The company owner is Xiao Tiaoshi.

2. Product Information

We aim to present product descriptions, images, specifications and other information as accurately as reasonably possible. Minor differences in appearance or colour may occur due to screen settings, photography, manufacturing variations or product updates.

3. Orders

Placing an order constitutes an offer to purchase the selected products. Orders may be subject to payment verification, availability and security review before fulfillment.

4. Pricing

The applicable product price is displayed on the website and during checkout. Any applicable shipping charges are calculated and displayed during checkout before the purchase is completed.

5. Payment

Payment must be completed using one of the payment methods available during checkout. Transactions may be subject to authorization or security checks by the applicable payment provider.

6. Processing and Shipping

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

After dispatch, the estimated delivery time is 7–12 business days. Delivery times are estimates rather than guaranteed delivery dates and may be affected by carrier operations, customs procedures, local delivery conditions, weather, public holidays or other transportation circumstances.

Shipping charges are calculated and displayed during checkout based on the destination and available shipping method.

7. Fulfillment and Tracking

Orders may be fulfilled from our own or partner facilities depending on inventory availability, the product ordered and the delivery destination.

Where tracking is available, tracking information will be provided after dispatch using the contact information associated with the order.

If a shipment has been significantly delayed or appears lost, contact service@qyzlena.com with your order number and available tracking information so our support team can review the issue.

8. Returns

Eligible products may be returned within 30 calendar days after delivery, subject to the eligibility requirements described in our Return & Refund Policy.

Customers must contact service@qyzlena.com before returning an item.

Returns should not be sent to our business registration address. After an eligible return request has been approved, our customer support team will provide the appropriate return warehouse address and instructions.

9. Return Shipping

For preference-based returns, including change-of-mind or personal preference returns, the customer is responsible for the return shipping cost.

Where an item is confirmed as damaged, defective, incorrect or materially different because of our product or fulfillment error, an appropriate return, replacement or refund solution will be provided at no additional cost to the customer.

10. Refunds

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

The applicable bank, card issuer or payment provider may require additional time to post the funds after the refund has been issued.

11. Order Changes and Cancellations

If you need to request an order change or cancellation, contact service@qyzlena.com as soon as possible.

Whether the request can be completed depends on the fulfillment status of the order. Changes or cancellations cannot be guaranteed once fulfillment or shipment has progressed.

12. Intellectual Property

QYZLENORA™ branding, original website content, photographs, graphics, text and other protected materials may not be copied, reproduced or commercially exploited without appropriate authorization.

13. Consumer Rights

Nothing in these Terms and Conditions is intended to exclude or restrict consumer rights that cannot lawfully be excluded under applicable law.

14. Changes to These Terms

These Terms and Conditions may be updated when our business, website, services or applicable requirements change. The version published on this page is the current version.